Question 1

How to Reset Google Authenticator (2FA) for Mobee Account

Accepted Answer

If you lose access to the Google Authenticator app or cannot log in due to issues with the 2FA code, you can submit a reset request through the following official form:

Steps to Reset 2FA:

Make sure you still have access to your Mobee account or the necessary personal data.
Fill out the Google Authenticator reset request form at the following link: 👉Reset 2FA link https://fill.boloforms.com/signature/583ae56f-fa84-4613-a015-52d678256f24?p=view#googtrans(en)
Make sure the information you fill in matches the KYC data registered with Mobee.
After the application is submitted, our team will carry out the verification process.
If the verification is successful, your Google Authenticator will be reset and you can activate it again.

Important:

The reset process usually takes 1–2 business days after all data has been verified.Reset Google Authenticator
For security reasons, we may ask for additional confirmation.

Need Help?

If you need assistance during this process, please contact our Customer Support team at: 📞 Live Chat in the Mobee app 💬 WhatsApp at +62 812-9797-0833

We are ready to help you anytime!

Question 2

Do not receive Mobee email OTP

Accepted Answer

If you do not receive the OTP (One-Time Password) email, please follow these steps:

✅ Make sure the email address you entered is correct.
📥 Check your Spam, Junk, or Promotions folder in your email inbox.
⏳ Wait a few moments — the OTP email may take up to 5 minutes to arrive.
🔄 Tap “Resend Email” if you haven’t received the OTP after 5 minutes.

Still not receiving the email?

If you’ve followed the steps above and still haven’t received your OTP email, please contact our team via: 💬 LiveChat on the Mobee app or 📱 WhatsApp at +62 812-9797-0833

Additional Notes:

Make sure your email inbox is not full.
Ensure your internet or mobile network connection is active and stable.
Please also check that our email is not being automatically blocked or filtered by your email provider or security settings. You can try whitelisting Mobee emails or marking them as “Not Spam.”

Let us know if you need further help — we're always ready to assist! Enjoy your experience with Mobee

Question 3

Create an Account and Complete KYC on Mobee

Accepted Answer

Mobee is a crypto asset exchange application that offers various conveniences for both new users entering the crypto market and experienced traders. Follow the steps below to create your Mobee account!

Step 1: Download the Mobee App

Access Mobee easily on your mobile device. Download now on the App Store or Google Play Store.

Step 2: Register Your Account

Open the Mobee app, then tap the “Sign Up” button to create a new account!

Step 3: Enter Your Email and Other Information

On this screen, enter your full name, email address, password, and phone number.
After entering your phone number, Mobee will send an OTP code that you can enter in the “Phone Number OTP” field.
Then tap the “Register” button.

Step 4: Enter the OTP Code

Mobee will send an OTP code to the email address you registered. Make sure you enter the correct code, then click “Verify.”

Step 5: Choose Your Crypto Experience Level

Mobee will ask about your experience level in crypto. Select the option that best represents how familiar you are with crypto asset trading. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/3/8/9/d389ba02e2bd2800/image_1r2k

Question 4

How to Withdraw Rupiah Balance on Mobee

Accepted Answer

Mobee makes it easy for users to withdraw their rupiah balance from Mobee wallet to the bank account of your choice. Follow the step-by-step guide below to withdraw rupiah balance to the bank.

Step 1: Open the Wallet Menu

Once you've opened the Mobee app, tap on the "Wallet" menu located at the bottom right of the app's main page.

Step 2: Select the Rupiah Withdrawal Destination

Once you are logged in to the Mobee Wallet page, tap on the "Withdrawal" and "Withdraw Funds with Bank" buttons. Then, select the bank account that you have registered as the withdrawal destination. Make sure you've added a bank account. The process of adding a bank account can be done by filling in the bank name, account number, and account owner's name.

Step 3: Enter the Nominal to Be Withdrawn

Enter the amount you want to withdraw. Make sure the amount you enter is correct before you click "Withdraw Funds".

Step 4: Confirm the Withdrawal

For the security of your transaction, please double-check all the information you have entered. Make sure there are no errors before you click "Confirm".

Question 5

How to Change Email in Mobee

Accepted Answer

If you want to change your register email in Mobee, you can submit a reset request through the following official form:

Steps to Reset 2FA:

Make sure you still have access to your Mobee account or the necessary personal data.
Fill out the Change Email request form at the following link: 👉Change email link https://fill.boloforms.com/signature/12be51b2-873e-43bc-bcb2-283d88dbb397?p=view#googtrans(en)
Make sure the information you fill in matches the KYC data registered with Mobee.
After the application is submitted, our team will carry out the verification process.
If the verification is successful, your Google Authenticator will be reset and you can activate it again.

Important:

The reset process usually takes 1–2 business days after all data has been verified.
For security reasons, we may ask for additional confirmation.

Need Help?

If you need assistance during this process, please contact our Customer Support team at: 📞 Live Chat in the Mobee app 💬 WhatsApp at +62 812-9797-0833

We are ready to help you anytime!

Question 6

How do I activate 2FA Google Authenticator ?

Accepted Answer

Welcome to Mobee, to protect your account from irresponsible use by other people. We recommend that you activate 2FA Google Authenticator on your account. We recommend activating it through our app.

Please log in first to your account via the application. then click account in the top right corner
Then please click "security" on your account menu
Then please click on the icon below
Please click "Activate Google Authenticator"
Please click the copy sign as in the image below, then copy the code into the code column in the Google Authenticator application
Aft

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