Question 1

Why did I not received an OTP via Email from Mobee?

Accepted Answer

Welcome to Mobee, if you do not receive an OTP code via email for authentication. Please follow these steps:

Make sure the email you entered is correct.
Check your spam / junk / promotion folder on your email.
Wait a few moments for the OTP email to arrive, it could take up to 2 minutes at max.
Tap resend email if you still have not received the verification link email after 2 minutes.

If after these steps you still have not received a verification link, please contact us via LiveChat.

Notes: Please also make sure that:

Your email inbox is not full.
Your mobile network is active and has good/uninterrupted signal to receive the email well.

If you still have problems and it is outside our operational hours, please contact us via email: (customer.support@mobee.io). We will immediately reply to your email within 1 x 24 hours. Glad to help you

Question 2

How to use Market Order, Limit Order, and Stop Order in your transaction.

Accepted Answer

Welcome to Mobee, Here's how to transact on our services :

What is a market order?

Q: Why did I not receive an email verification link from Mobee?

Welcome to Mobee, if you do not receive a verification link via email during the sign up process. Please follow these steps: <ul> <li>Make sure the email you entered is correct.</li> <li>Check your spam / junk / promotion folder on your email.</li> <li>Wait a few moments for the email verification link to arrive, it could take up to 5 minutes at max.</li> <li>Tap resend email if you still have not received the verification link email after 5 minutes.</li> </ul> If after these steps you still have not received a verification link, please contact us via LiveChat. Notes: Please also make sure that: <ul> <li>Your email inbox is not full.</li> <li>Your mobile network is active and has good/uninterrupted signal to receive the email well.</li> </ul> If you still have problems and it is outside our operational hours, please contact us via email: (<a href="mailto:customer.support@mobee.io">customer.support@mobee.io</a>). We will immediately reply to your email within 1 x 24 hours. Glad to help you

A market order is an order to instantly buy or sell at the best available price. It is executed based on the limit orders that are already located in the order book, meaning that market orders depend on market liquidity to be completed. This generally means you’re willing to accept the next available price and a certain price isn’t guaranteed especially for large orders.

To perform market order in Mobee. To buy: Enter the amount of capital that you want to use to buy the coin. If BTC/USDT pair, then enter the USDT amount used to buy. To sell: Enter the amount of coin that you want to sell to get the capital. If BTC/USDT pair, then enter the BTC amount you want to sell.

When to best use market order? Market order is convenient in situations where getting your order to be filled quickly is more important than getting it filled at a certain price. This means that you should only use market orders if you are in a hurry and willing to risk for price uncertainty.

What is a limit order?

A limit order is an order to buy or sell a certain amount of cryptocurrency at a specific price or better. This means that you are setting a "limit" on the maximum price you are willing to pay to buy cryptocurrency or the minimum price you are willing to receive to sell your cryptocurrency. Unlike

Question 3

How to reset my 2FA at my Account ?

Accepted Answer

When users find a problem with Google Authenticator because their phone is lost? or accidentally the code of application is deleted?

You don't need to worry. With the steps below, the 2FA Google Authenticator will be reset and you can continue to transact at you account. Here are the steps to reset 2FA Google Authenticator:

Photo of KTP identity card

Self-supporting photo on a paper write "Reset Google Authenticator at Tokocrypto" by including:

Name
Today's date
Signature
Along with KTP

Example :

Information you CID ( ID Account on you apps )

Please send you request to our email: (customer.support@mobee.io) and wait max 1 x 24 Hour a proccess. Glad to Help You

Question 4

Why did I not receive an email verification link from Mobee?

Accepted Answer

Welcome to Mobee, if you do not receive a verification link via email during the sign up process. Please follow these steps:

Make sure the email you entered is correct.
Check your spam / junk / promotion folder on your email.
Wait a few moments for the email verification link to arrive, it could take up to 5 minutes at max.
Tap resend email if you still have not received the verification link email after 5 minutes.

If after these steps you still have not received a verification link, please contact us via LiveChat.

Notes: Please also make sure that:

Your email inbox is not full.
Your mobile network is active and has good/uninterrupted signal to receive the email well.

If you still have problems and it is outside our operational hours, please contact us via email: (customer.support@mobee.io). We will immediately reply to your email within 1 x 24 hours. Glad to help you

Question 5

How to you Deposit FIAT on Mobee.io

Accepted Answer

Welcome to the Mobee, to make a deposit in Rupiah. Please select the VA number on your Mobee account with a minimum of IDR 50,000. The options available are:

VA MANDIRI VA PERMATA VA CIMB VA BNI VA BRI

Payment instructions are as follows (Mobile Banking Transfer):

On the main menu, select transfer
Select Transfer between accounts (same bank), Transfer between banks (if different bank accounts). Please ensure that your destination number matches the VA destination bank code
Select a transfer using the Virtual Account number as the destination number
Enter the virtual account number on your Mobee account
On the confirmation page, the amount paid, number, and name of the merchant will appear, continue if it is appropriate
Select your payment source and the transfer method you want to use. continue
Your transaction is complete
When your transaction is complete, your invoice will be updated automatically. This may take up to 5 - 30 minutes
Once your funds are available in your Mobee account

If you still have problems and it is outside our operational hours, please contact us via email: (customer.support@mobee.io). We will immediately reply to your email within 1 x 24 hours

Question 6

How to sign up to Mobee?

Accepted Answer

Welcome to Mobee, here's how to log in to your Mobee account :

Phone entry & verification

Open Mobee App
Enter your phone number
Click the Continue button
OTP will be sent to your phone, check your SMS inbox from CloudOTP sender
Copy the OTP code and paste it on the input field
Click the Verify button

Why I can’t get OTP via SMS? Please check the following before sending OTP:

Make sure you have a good phone & internet signal to receive SMS
Make sure you input the correct number
Make sure the inbox/SMS on your phone isn’t full
Please do press the resend button if you still don’t receive OTP code after doing the 3 things above.

If you still have not received the OTP code, please contact us via Live Chat.

Create a Mobee account

Once you have finished the phone number verification. You will be required to complete your Mobee account profile. Click the sign up banner to start.

Enter your personal data, email (make sure to enter the valid one) and create a password to protect the account
Once done, we'll be sending a verification email where you need to open and click the button to verify your email
Once your email is verified, it means that the Mobee account creation is completed

Identity Verification (KYC)

This is the very last step before you're able to trade. We need to verify your identity first.

Click "Complete KYC" banner on the homepage
Make sure to have your ID card with you for the document check
Once your KYC is approved, yo

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