Articles on: Account & Registration

Do not receive Mobee email OTP

If you do not receive the OTP (One-Time Password) email, please follow these steps:

  1. ✅ Make sure the email address you entered is correct.
  2. 📥 Check your Spam, Junk, or Promotions folder in your email inbox.
  3. ⏳ Wait a few moments — the OTP email may take up to 5 minutes to arrive.
  4. 🔄 Tap “Resend Email” if you haven’t received the OTP after 5 minutes.


Still not receiving the email?

If you’ve followed the steps above and still haven’t received your OTP email, please contact our team via:
💬 LiveChat on the Mobee app or
📱 WhatsApp at +62 812-9797-0833


Additional Notes:

  • Make sure your email inbox is not full.
  • Ensure your internet or mobile network connection is active and stable.
  • Please also check that our email is not being automatically blocked or filtered by your email provider or security settings. You can try whitelisting Mobee emails or marking them as “Not Spam.”


Let us know if you need further help — we're always ready to assist!
Enjoy your experience with Mobee



Updated on: 30/06/2025