Articles on: OTP & Security

How to Reset Google Authenticator (2FA) for Mobee Account

If you lose access to the Google Authenticator app or cannot log in due to issues with the 2FA code, you can submit a reset request through the following official form:

Steps to Reset 2FA:

  1. Make sure you still have access to your Mobee account or the necessary personal data.
  2. Fill out the Google Authenticator reset request form at the following link:
    👉Reset 2FA link https://fill.boloforms.com/signature/583ae56f-fa84-4613-a015-52d678256f24?p=view#googtrans(en)
  3. Make sure the information you fill in matches the KYC data registered with Mobee.
  4. After the application is submitted, our team will carry out the verification process.
  5. If the verification is successful, your Google Authenticator will be reset and you can activate it again.


Important:

  • The reset process usually takes 1–2 business days after all data has been verified.[Reset Google Authenticator](https://fill.boloforms.com/signature/583ae56f-fa84-4613-a015-52d678256f24?p=view#googtrans(en))
  • For security reasons, we may ask for additional confirmation.


Need Help?

If you need assistance during this process, please contact our Customer Support team at:
📞 Live Chat in the Mobee app
💬 WhatsApp at +62 812-9797-0833


We are ready to help you anytime!

Updated on: 30/06/2025