Articles on: OTP & Security

How to reset my 2FA at my Account ?

When users find a problem with Google Authenticator because their phone is lost? or accidentally the code of application is deleted?

You don't need to worry. With the steps below, the 2FA Google Authenticator will be reset and you can continue to transact at you account. Here are the steps to reset 2FA Google Authenticator:

Photo of KTP identity card

Self-supporting photo on a paper write "Reset Google Authenticator at Tokocrypto" by including:

- Name
- Today's date
- Signature
- Along with KTP

Example :


Information you CID ( ID Account on you apps )

Please send you request to our email: (customer.support@mobee.io) and wait max 1 x 24 Hour a proccess. Glad to Help You

Updated on: 17/09/2024